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BCI Blog Rants by John Warnings, Alerts

Ransomware is making a comeback

Alert, the bad people are back at it again. If all the new scams weren’t enough, ransomware has a new twist and it is booming. Instead of the authors deploying ransomware in its latest incarnation, they have gone to contracting it out, designing it to be custom configured by middlemen and deployed by ghosts, who collect their money and disappear only to reform under new names, identities, you name it.

This new style of ransomware comes with some really clever new techniques to avoid detection and some new approaches to maximizing the income potential of holding someone’s data hostage. And, this new incarnation of ransomware also steals data while encrypting it.

First, a hint of the new techniques. Since the ransomware is sold as a configurable suite of exploitative modules, it isn’t easy for anti-virus software, devices, or even behavior watching protections to recognize. Second, one of the features is a really slick module that can funnel disk requests to the operating system’s cache manager and then use (Windows or Apple) built-in operating system components to encrypt the data while in the file cache, tag it as new, requiring synchronization with physical storage and let the operating system finish the dirty work as part of its normal duties.

Deceptively, the ransom for most of these attacks is very affordable; because they (the bad people) really want folks to pay the ransom. This identifies for them the people and companies whom they can then apply further (virtual) blackmail upon with an expectation of getting further money. So, you pay the $150 ransom and are contacted by a representative of the ransomers who often sets up and performs the decryption of part of the files only to be told that your data was also stolen and will be publicly posted if you don’t pony up lots more money. And they aren’t bluffing, there have already been a few very embarrassing cases where they did just that (posted the “secret” data, identified the source, and advertised it on the open web).

So, how do you protect yourself against this kind of assault? Keep your operating system up to date, your antivirus and antimalware up to date, do regular “full” scans of the data holding machine, and all machines that have access to that machine. Keep your firewall on and as restrictive as possible (in an office consider an adaptive firewall appliance or gateway server). Honest, if you don’t get occasional firewall violations and refusals, your firewall is not restrictive enough.

Having good, current, and disconnected (not available to be “live” updated and thus also corrupted) backups is the best way to recover from most ransomware attacks and many other forms of exploitation. Also having company-wide policies in effect (no alien machines, no disks or drives introduced without proper verification of safety, no gaming, no use of unsecured email services, etc.) can go a long way to reducing your risk and attractiveness to “the bad” people.

Finally, if you do become a victim of hackers, or scammers, or ransomers, please do not pay the ransom. Instead, seek the assistance of law enforcement, your data insurance provider, IT security professionals, and other professionals as appropriate (each will likely have important insights to help you get through the event with a minimum of damage and cost).

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BCI Blog Rants by John

Censorship

Well, Benediktson Computer is once again in its Southwest office in Silver City, New Mexico. Yes, we were chased out of Montana by snowstorms and luckily made the trip safely with no major challenges or issues. I want to try and tackle a difficult topic for me; it has to do with what folks are calling a violation of their right to free speech. I may have a unique perspective on this topic.

First off, the right to free speech is not one that is provided by our government, the bill of rights (first amendment) protects us from infringement of this right by the government. I know there have been some appellate court decisions that appear to have broadened the scope of this protection; but, I am not aware of any high court decisions that have broadened this protection to the point that we are protected from censorship on private lands, services, hosts and so forth.

So, to be clear, Facebook, Twitter, etc. are private services hosted by corporations (presumably for profit) on privately owned and operated servers. Any act of censorship, restriction of content, or removal of content may be annoying; but, it in no way is a breach of anyone’s rights. If (and this is a big if) our government were to offer a similar type of service, then the first amendment might offer us some protection against content censoring on that service.

In addition, private groups hosted on any of these corporate services (please do not make the mistake of considering them government-sponsored or supported) have been given considerable freedom to choose what content they find acceptable (within the framework of the hosting service) and this may be quite a bit more restrictive in many ways (all of this without violating anyone’s rights).

As each of us joined (Facebook for example) we were offered a chance to view and then required to accept and agree to the terms of service for that service. While I will entertain the notion that there are some rights and priveledges of being an American Citizen that we simply cannot sign away, this, in no way, applies to content that we publish onto privately or corporately owned and operated services. One last point, when we publish content on a service (like Facebook) we are making that content public on that privately operated service, potentially causing the owners of that service to be responsible for that content (legally).

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BCI Blog Rants by John

Providing an Appropriate Tool

I am continually amazed at how difficult it is to find what I want (or need to meet a client’s needs) in a regular production computer. Not that I am against building a custom computer; but the cost is often higher than buying a pre-built and making a few key replacements. I know some of it is simply market pressure; I prefer solid state drives to hard drives (spinning magnet platter type) and they are more expensive in the short run. Similarly, the choice of processors in most retail machines makes little sense to me, combine that with the mediocre performance of Intel integrated video (compare to AMD integrated video or the addition of a video card) and it is easy for me to see why so many machines fail the consumer (fail to meet expectations).

Aside from my general preferences (use SSD’s, use an inexpensive video card instead of Intel integrated video or go with an AMD processor and integrated video), the process of selecting a computer, while straight forward, can require some careful thought and planning. All windows or IOS systems rely on graphics but some applications can really benefit from superior video ability. Photographic retouch, photographic editing, video processing, and gaming, for instance, can bog down without appropriate video power. Many drawing and design applications will bog down with insufficient RAM and processor power. So, it really is important to have a good idea of what the computer is going to be asked to do, which applications will be used and how often.

To make the task of identifying what you need in a computer a tad more difficult, the new browsers can be called upon to perform a lot of video processing (google maps, google earth, and a few other online apps are examples) that can really choke a machine that doesn’t have an appropriate video system. Folks who like to have a lot of active tabs in browsers or who like to have several active applications running that they flip back and forth between may notice some bogging down if they don’t have quite a bit of RAM (8gb – 16gb or even more) when just a few years ago 4gb was the limit for anything short of a server or workstation class machine.

So, once again, it is really helpful to determine what you are going to ask of a computer before you head out to select one. Choosing the right components, that work well together and provide adequate performance and resources will make all the difference in a computer.

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BCI Blog Rants by John

Web Content: When is help not helpful?

So, a minor rant to all folks and ‘bots out there who build websites. I just spent 45 minutes trying to figure out which carrier a vendor uses to ship its products; there was a handy link on their page about “carriers” and another “shipping help”. I had high hopes that one or the other would have information on which shipping method would be used; neither even gave a hint. Please let us all not fall into the Microsoft habit of giving accurate and completely useless answers to questions. When you set up a help page or an information page, please think about what information the person who came to that page might be desiring and offer complete, accurate, AND useful information.

An example (one I have been guilty of) “what would it cost to have you fix my broken computer?” answer: 85 dollars an hour plus parts. This is a perfect example of a Microsoft answer; it is of no use to the owner of the broken computer. A better answer would have been $45 (from a recent repair I did); a good answer would be (again from that incident), I will have your computer back to you in 3 days by noon with a charge of $42.50 for labor and $2.50 in parts for a total bill of $45.

While very little of the information is important to me (the technician), the timing of the return of the product may be as big a part of the expense to the user (who was without that computer for a few days) as the dollars and cents; and, the actual cost is far more useful than my hourly rate or the notion of some undisclosed fee for parts. Similarly, the company that is shipping me parts for a client repair tells me when I can expect the product but not which carrier; this is important because some carriers deliver in the morning, some in the evening, some to P.O. boxes and some only to street addresses and some charge more for residential than business deliveries.

Please think about (or get help thinking about) the audience and what kind of answer is helpful to them; why else have a help page or an information page?